Comcast Doesn't Want My Business!

AT&T discontinued our cable service (Americast) effective July 1, 2008. We don't want a dish, so we made the decision to change our cable, phone and internet from AT&T to Comcast. We started this process in June and had our FIRST appointment with Comcast on June 23, 2008. My husband stayed home from work for the appointment, but no one ever showed up! He called Comcast and was told that AT&T hadn't ported our phone number, yet, so they cancelled our appointment. BUT NO ONE EVER CALLED TO TELL US THAT!

We had a trip planned the 1st week in July, so we rescheduled the appointment for July 8, 2008. A service tech did show up, but after an hour told my husband that they needed to run cable from across the street and they didn't have enough materials. STILL NO SERVICE! AND we don't have any TV/cable service because AT&T turned Americast off on July 1st! My husband called and scheduled ANOTHER appointment.

On July 19, 2008 I stayed home for the appointment. A tech showed up and immediately informed me that the cable had not been run from across the street, yet, so he COULDN'T DO ANYTHING! I was livid at this time! I asked him if Comcast could get someone out to run the cable so he could bring it into the house, but he told me that had to be scheduled and would be a minimum of 48 hours. Then there would be ANOTHER APPOINTMENT to have the cable brought into the house.

NEEDLESS TO SAY I TOLD HIM TO CANCEL MY ORDER...THAT I WAS DONE WITH COMCAST! Three appointments and we haven't gotten ANYWHERE! I have NEVER had this much trouble trying to give someone my business. Guess they are so big they don't need my business.

I am blogging at this site, contacting Clark Howard, and looking for any other way to let people know how lousy Comcast's service is. This is ridiculous!

Lisa